79K–79K USD / year
Technical Product Support Specialist
Customer successOn-site — NYC, New York
Published on 2026-09-04
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About this role
The Technical Product Support Specialist will provide expert product-level support to users facing complex challenges while also collaborating with multiple teams to enhance user experience. This role is ideal for those eager to jumpstart their tech careers by engaging directly with users and troubleshooting app-specific issues.
About the company
Bubble is a no-code platform that enables users to build fully functional web applications without the need for traditional programming skills. It serves startups, entrepreneurs, and businesses looking to create customized digital solutions efficiently.
The team
Technical Product Support team
What you'll do
- Become an expert on Bubble's product
- Provide app-specific support via email
- Resolve user issues by determining bugs or questions
- Use debugging tools to analyze issues
- Host live office hours for users
- Analyze and optimize tools and processes
- Collaborate with other teams for improved user experience
What we're looking for
- Investigative mindset and attention to detail
- Thrives in ambiguous situations
- Exceptional written and verbal communication skills
- Proven ability to learn a technical skill or tool
- Willing to work weekends every 8 weeks
- Must commute to NYC office regularly
Nice to have
- Experience using Bubble
- Background in technical support or customer success
Benefits
- Comprehensive health coverage
- 401(k) matching
- Wellness and work enablement stipends
- Generous PTO
- Sabbatical program