85K–115K USD / year
Customer Success Manager
Customer successHybrid — NYC, New York
Published on 2026-06-30
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About this role
As a Customer Success Manager at Bubble, you'll manage a portfolio of strategic accounts, ensuring customer satisfaction and driving retention. You'll be responsible for customer onboarding, ongoing engagement, and renewal processes, working closely with technical teams to support clients.
About the company
Bubble is a no-code platform that enables users to build fully functional web applications without the need for traditional programming skills. It serves startups, entrepreneurs, and businesses looking to create customized digital solutions efficiently.
The team
Customer Success team
What you'll do
- Own renewal health and customer relationships
- Run structured onboarding processes for new clients
- Conduct regular check-ins and quarterly business reviews
- Identify and facilitate expansion opportunities
- Manage renewals based on account health metrics
- Collaborate with Technical Success on escalations
What we're looking for
- 3+ years in customer success or account management
- Experience with managing renewals and retention strategies
- Strong relationship-building skills
- Analytical mindset to prioritize customer signals
- Ability to thrive in a fast-paced environment
Benefits
- Comprehensive health coverage
- 401(k) matching
- Wellness stipends
- Generous PTO
- Sabbatical program